Privacy Policy

Sable Studio 444 is a boutique Pilates studio located in Kerry, Queensland, Australia, operated as a sole trader business.

For any privacy-related enquiries, please contact us at sablestudio444@gmail.com.

We may collect the following types of personal information:

• Contact details — name, email address, phone number
• Booking information — class preferences, session history, scheduling details
• Health information — disclosures provided before or during class (e.g. injuries, pregnancy, physical limitations)
• Payment information — billing details processed securely through our payment provider (we do not store full card details)
• Website data — IP addresses, browser type, pages visited, and time spent on our site
• Communications — emails, enquiries, or messages you send us

We only collect personal information that is reasonably necessary for our business activities.

We collect personal information directly from you when you:

• Book a class or session through our website or booking system
• Submit a client intake or health disclosure form
• Contact us by email, phone, or through our website
• Sign up to our mailing list
• Visit our website (via cookies and analytics tools)

We collect and use your personal information to:

• Process and manage your class bookings
• Communicate with you about your bookings, schedule changes, or cancellations
• Tailor sessions to your needs and ensure your safety (including any health considerations you share)
• Process payments
• Send updates or promotions where you have consented
• Improve our website and services
• Meet our legal and regulatory obligations

We will not use your personal information for any purpose incompatible with the reason it was originally collected.

We will not disclose your health information to any third party without your consent, unless required by law.

We do not sell your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Acuity Scheduling — for online booking management
• Squarespace — for website hosting
• Payment processors — for secure payment handling
• Email marketing platforms — where you have opted in to receive communications

These providers are required to handle your information securely and only for the purposes we specify. We may also disclose information if required by law or to protect the safety of individuals.

Our website uses cookies and analytics tools (including Squarespace Analytics) to help us understand how visitors use our site. This may include your IP address, pages visited, and time on site. You can manage cookie preferences through your browser settings, though disabling cookies may affect some site functionality.

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, or unauthorised access. These include encrypted platforms for booking and payments, limited access to personal data, and regular review of our security practices.

No method of internet transmission is completely secure. If you have a specific concern, please get in touch.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Withdraw consent to marketing communications at any time
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at sablestudio444@gmail.com. We will respond within 30 days.

In the event of a data breach likely to result in serious harm, we will assess the breach within 30 days, notify the Office of the Australian Information Commissioner (OAIC) if required, and notify affected individuals as soon as practicable.

If you have a concern about how we have handled your personal information, please contact us first at sablestudio444@gmail.com. We take all complaints seriously and will work to resolve matters promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au  |  1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of the last update noted at the top.